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If you’re not satisfied with your order, you can return it within 30 days starting from the delivery date.
If the item is defective, its value and shipping costs will be refunded in full.
Only articles that are still in their original packaging and in perfect condition will be accepted.
To this end, you can send an email to comercial@mardestorias.com stating that you want to return the product, indicating the order number or invoice and which products to return. You can also contact us through our website (www.mardestorias.com/en/contacts). Please indicate whether you want to replace the product or a refund.*
Then, please wait for a contact from us before returning.
Finally, put the product in its original packaging, in perfect condition and without evidence of being used, and send well packaged to the address of our physical store:
Mar d’Estórias
Rua Silva Lopes, Nº 30
8600-623 Lagos, Algarve
Portugal
We do not accept exchanges and/or returns of food products.
We do not accept returns that have not followed the indicated procedure.
*Important: Returns of products with indications that they have already been used are not accepted. We will only refund the shipping cost if the order shipped is incorrect, not in accordance with what was ordered or if the product is defective. In all other cases, we will refund only the full amount of the item, except shipping or other fees.
You have the possibility to deliver and/or exchange your order directly in our physical store. To do this, prepare all the documents included in your order, including your invoice and present them at the time of exchange.
Alternative Dispute Resolution RAL
According to Law No. 144/2015 in case of litigation the consumer can resort to an Alternative Dispute Resolution Entity:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
http://www.cniacc.pt/pt/
CACCA – Centro de Arbitragem de Conflitos de Consumo do Algarve
http://www.consumidoronline.pt/pt/
When will I get my refund?
Once your order is received, we will send you a confirmation email and refund if all return conditions have been met. Refunds are issued using the original payment method and will usually be returned within 15 business days, depending on your bank’s processing time. To ensure faster process times, please ensure that all terms and conditions of our Returns and Exchange Policy are followed.