How will my order be packaged?
Our main concern is that the order you have placed arrives in perfect condition to your home.
Therefore, all items are carefully packed with protective material and arranged in a cardboard box.
Which shipping companies do you use?
To send your orders, Mar d’Estórias works with the following shipping companies:
- CTT Expresso
How much does shipping cost?
Each order is unique, so shipping costs are calculated automatically depending on size, weight and destination of the items acquired. Shipping information will appear at checkout when you process the purchase and select the shipping destination of the order.
When will I receive my order? Can I track the delivery?
Once order payment details are confirmed, items will be carefully prepared and shipped within 3 business days. Shipping typically takes 3-7 business days after dispatching, depending on your location and the type of shipping you choose.
Due to the large volume of deliveries happening usually during the holiday season, we are unable to deliver orders to Portugal within the normal timeframe for orders placed after December 14th.
You can track your order and check the estimated delivery date in the Customer Area of your account.
What happens if my order is misplaced?
In the event of loss of registered orders, Mar d´Estórias takes full responsibility to refund you the full value of your order. In case the order is returned to the sender, whether because it was not timely rescheduled with the carrier, missing at the address, unreachable by mobile phone/e-mail or unknown address, the reshipment will only be made upon re-payment of shipping costs.
We guarantee your order will be shipped to the destination country, but we will not be responsible for any customs costs and product entry restrictions in some destinations.
Can I pick up my order directly at Mar d’Estórias?
Of course! You will only need to select the option Collect in Store at check-out. We will get back to you when your order is ready for pick-up.
Do you make deliveries in my country?
We are available to ship to all parts of the world. However, there are international rules that prohibit and / or condition the shipment of certain products to certain countries. Inquire first about what applies to the country of destination of your order. If an error occurs at checkout, please contact us so that we can resolve the issue and receive your order in perfect condition and in your destination country.